Privacy Policy

This Privacy Policy describes how Dexlivo ("we," "us," or "our"), operating at 323 Av. Grosvenor, Westmount, QC H3Z 2M3, Canada, collects, uses, and safeguards personal information obtained through the Dexlivo website at https://dexlivo.com and through the provision of our cleaning services.

We are committed to handling personal information responsibly and in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Act Respecting the Protection of Personal Information in the Private Sector (Law 25, Quebec).

1. Information We Collect

Information you provide directly

When you contact us, submit a form on our website, or engage our services, we may collect:

• Your name and contact details (email address, phone number, mailing address)
• Information about the service you are requesting (property type, size, preferred schedule)
• Payment-related information, handled through secure third-party processors — we do not store full payment card details
• Communications you send to us (emails, contact form submissions)

Information collected automatically

When you visit our website, we may automatically collect certain technical data, including:

• IP address and general geographic location
• Browser type and operating system
• Pages viewed and time spent on the site
• Referring website or search query

This data is collected through standard server logs and analytics tools and is used in aggregate form to understand how the site is used. It is not used to identify individuals.

2. How We Use Your Information

We use personal information for the following purposes:

• To respond to inquiries and provide the cleaning services you have requested
• To schedule and confirm service appointments
• To process payments and send invoices
• To communicate service updates, scheduling changes, or follow-up questions
• To improve our website and service offerings based on usage patterns
• To comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for unsolicited marketing without your consent.

3. Disclosure of Information

We may share personal information with:

• Service providers: Third parties that assist us in operating our business (e.g., payment processors, scheduling tools, email services). These parties are bound by confidentiality obligations and may only use your information as directed by us.
• Legal requirements: When required by law, regulation, or court order.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, personal information may be transferred. We would notify affected clients of any such change.

4. Data Retention

We retain personal information for as long as is necessary to fulfill the purposes described in this policy, or as required by applicable law. Client records related to completed services are typically retained for a period of seven years for accounting and legal purposes, after which they are securely deleted or anonymized.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent to the processing of your information (where consent is the basis for processing)
• Request deletion of your personal information, subject to legal retention requirements
• File a complaint with the Commission d'accès à l'information du Québec (CAI) if you believe your privacy rights have been violated

To exercise any of these rights, contact us at [email protected] or by phone at +1 514-977-2681.

6. Security

We take reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data in transit. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies to improve functionality and understand how visitors interact with our content. For detailed information, please refer to our Cookie Policy.

8. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a minor without appropriate consent, we will take steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the revised version will be posted on this page with an updated date. Continued use of our website or services following any changes constitutes your acknowledgment of the revised policy.

11. Contact

For questions or concerns about this Privacy Policy or our data practices, contact us at:

Dexlivo
323 Av. Grosvenor, Westmount, QC H3Z 2M3, Canada
Email: [email protected]
Phone: +1 514-977-2681