About Dexlivo – Our Team & Service Philosophy

Our Background

How Dexlivo came to be

Dexlivo was founded in Westmount, Quebec, with a straightforward goal: to provide residential and commercial cleaning services that are dependable and clearly scoped. The idea came from a gap that the founders observed directly — clients often received inconsistent service, vague pricing, or little communication when something went wrong.

Rather than offering the lowest price or the broadest claims, we chose to focus on building a process that could be repeated reliably. Clear checklists, trained staff, defined service boundaries, and open communication with clients were built into the way we operate from day one.

Today, Dexlivo serves homeowners, apartment residents, property managers, and small business owners across Westmount and the Montreal area. We have grown steadily through client referrals and retained relationships — which we see as a meaningful indicator of how our approach is received.

How We Work

Our service philosophy

The principles below guide every decision we make, from how we schedule visits to how we communicate when something doesn't go as planned.

Defined Scope

Every service has a clear description of what is and is not included. We don't leave clients guessing about what they're receiving or what will appear on the invoice.

Honest Pricing

Our pricing is transparent and explained before any work begins. We do not add charges after the fact without prior discussion and client agreement.

Consistency

We use the same team members for recurring clients where possible. Familiarity with your space leads to better results and fewer issues over time.

Clear Communication

If a visit needs to be rescheduled or something unexpected comes up, we let clients know promptly. We don't leave people wondering what is happening with their appointment.

Accountability

Our staff are trained on service protocols and held to clear standards. If a visit falls short of expectations, we take feedback seriously and address it directly.

Responsible Products

We use cleaning products appropriate to the surfaces in your space and are happy to discuss product preferences or sensitivities during the onboarding process.

Our Standards

Training & staff standards

Every team member who works in a client's home or office goes through an orientation period that covers cleaning protocols, safe product handling, client communication expectations, and basic workplace conduct. New staff work alongside experienced team members before completing visits independently.

All cleaning technicians are subject to a background check prior to working with clients. We carry general liability insurance and take the security and privacy of client spaces seriously.

We don't claim perfection. What we do claim is that we have a process in place when things need correcting, and that we treat client feedback as a normal and useful part of how we improve over time.

Our History

How we've developed over time

Founded in Westmount

Dexlivo begins offering residential cleaning services to a small number of clients in the Westmount area, operating with a two-person team and a focus on repeat business over volume.

Service scope expanded

Deep cleaning and move-in/move-out services are added to meet client demand. The team grows to include a field supervisor role to support quality consistency.

Commercial cleaning introduced

In response to requests from small business clients, office cleaning is formally added to the service offering. The first commercial recurring client is signed.

Post-renovation cleaning added

Following several requests after local renovation projects, a post-renovation cleaning service is introduced with specific protocols for fine dust, debris, and surface residue.

Current operations

Dexlivo now serves clients across Westmount, NDG, Côte-des-Neiges, Griffintown, and surrounding Montreal areas, with a team of trained technicians and an operations structure built for consistency.